Shipping Policy

Last Updated: [05/13/2023]

Thank you for choosing TORONATA LLC. We are committed to providing you with a seamless shopping experience. This shipping policy outlines the terms and conditions regarding the shipment of your orders. By placing an order with us, you agree to the terms stated below.

  1. Order Processing Time:

    • All orders are typically processed within 3-5 business days for standard shipping and 1-3 business days for express shipping (excluding weekends and public holidays) upon receiving payment and verifying the order details.
    • In case of any unforeseen delays or issues with your order, we will make every effort to communicate with you and provide updates.
  2. Shipping Methods and Carriers:

    • We partner with reputable shipping carriers to deliver your orders securely and in a timely manner.
    • For orders within the United States, we offer shipping via USPS, Amazon USA, and FedEx.
    • For worldwide orders, we offer shipping via DHL Express, TNT, and FedEx.
    • Please note that the available shipping methods may vary depending on the destination and the selected shipping option during the checkout process.
  3. Shipping Times and Estimates:

    • Standard shipping:
      • Within the United States: 3-7 business days.
      • Worldwide: 5-7 business days.
    • Express shipping:
      • Within the United States: 1-5 business days.
      • Worldwide: 3-5 business days.
    • Please note that these are estimated delivery times provided by the shipping carriers, and actual delivery times may vary depending on factors beyond our control.
  4. Free Shipping Thresholds:

    • For orders within the United States and worldwide, standard shipping is free for orders over $50.
    • For orders within the United States and worldwide, express shipping is free for orders over $100.
  5. Shipping Charges:

    • Standard shipping prices:
      • United States: $4.90.
      • Worldwide: $9.90.
    • Express shipping prices:
      • United States: $8.90.
      • Worldwide: $14.90.
    • Shipping charges will be calculated and displayed during the checkout process for your review before placing the order.
  6. Order Tracking:

    • Once your order has been shipped, we will provide you with a tracking number and a link to track your package online.
    • You can track the progress of your shipment by visiting the carrier's website and entering the provided tracking number.
  7. Customs and Duties:

    • For international shipments, customs duties, taxes, and other import fees may apply.
    • Any additional charges related to customs clearance are the responsibility of the customer.
  8. Return Shipping:

    • In the event of a return or exchange, the customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
    • Please refer to our Return Policy for detailed instructions on how to initiate a return and receive further assistance.

If you have any questions or need further clarification regarding our shipping policy, please contact our customer support team. We are here to assist you.